Support

When using our chargers, we recommend that drivers check with the local parking operator regarding any applicable parking fees, as parking policies vary by location. While some sites may offer free parking during charging sessions, others may have specific fees or time limits in place. By confirming with the local parking provider, you can ensure you have accurate information on any potential costs and avoid unexpected charges, making your charging experience smooth and convenient.

To start charging at any of our chargers, you have the flexibility to choose between two easy methods. You can either download our app, which can be accessed by simply scanning the QR code displayed on each charger, enabling a seamless and personalized charging experience through your phone. Alternatively, if you prefer a straightforward, no-hassle approach, you can use the integrated payment terminal on the charger to pay directly with a card or via a contactless option on your phone. This dual-option system ensures that charging is both convenient and accessible, catering to a range of user preferences.

When you're ready to stop charging, our system provides two easy options to end the session. If you’ve started charging through our app, you can simply use the app to stop the charge with a single tap, giving you control right from your phone. Alternatively, if you initiated charging with the payment terminal, you can end the session directly at the charger by following the prompts on the terminal. This dual-option setup ensures a convenient, hassle-free experience, allowing you to manage your charging session in the way that best suits you.

The operating hours for each charger are conveniently listed in our app—simply search for your chosen charging location to see when it’s available. As a general guideline, if the nearby grocery store is open, our charger should also be operational, making it easy to plan your charging sessions around your daily errands and routines.

At our property partners' sites, we provide a range of EV charging solutions tailored to meet different user needs, including both 22 kW AC chargers for slower, more accessible charging options and high-powered 60-90 kW DC chargers for faster, efficient charging. This setup ensures flexibility and convenience, allowing users to choose the best charging speed according to their schedule and battery requirements while supporting a wide variety of electric vehicle models.

Currently, this specific function isn’t available on our network. However, you can easily check the real-time availability of our chargers through our app, ensuring you know exactly which stations are ready for use when you need them.

We understand how frustrating it can be if another driver blocks your charging spot, either by leaving their EV parked at the charger after their session has ended or, even worse, if a non-EV vehicle occupies the space. In such cases, we recommend reporting any parking violations directly to the property administration, who can address the situation to ensure fair and efficient access to our charging facilities.