Terms & Conditions

Updated last 1.04.2025.

§ 1. DEFINITIONS

These Terms and Conditions define the rules for using services provided by Charge Polska Sp. z o.o. Capitalized terms have the meaning given below unless the context indicates otherwise.

Application – software under the name CHARGEEUROPA intended for installation on mobile devices compatible with Android or iOS, allowing Users to access the Services;
Price List – available in the Application, on the Charging Station screen, and on the Service Provider’s website; a list of fees for using the Charging Service. The Charging Service may be subject to additional fees specified in the Price List, in particular Parking Fees;
Provider – the entity providing the Charging Service, represented by Charge Polska;
Consumer – a User who is a natural person entering into a legal transaction with a business not directly related to their business or professional activity; also includes a natural person entering into a contract directly related to their business activity, where it does not have a professional character for that person;
Account – an electronic service enabling the User to use the Charging Service, check the location and availability of Charging Stations, receive detailed charging information, make payments, receive invoices, and edit personal or business data;
One-Time Charging – a Charging Service purchased by the User on a one-time basis at the Station, without entering into contracts for other Services under these Terms;
Fee – the amount specified in the Price List for Charging, dependent on the Station, type and duration of Charging, and other factors specified by the Service Provider;
Parking Fee – the fee for leaving a Vehicle in the Station area, as specified in the Price List;
Operator – the entity responsible for the construction, management, safety, operation, maintenance, and repair of Charging Stations, represented by Charge Polska;
Vehicle – an electric or hybrid vehicle that can be connected to the Charging Station for Charging and has the appropriate features enabling this process;
Privacy Policy – the document governing the rules of personal data processing for Users;
Technical Downtime – a break in the availability of the Application or Services that prevents or hinders their use, particularly due to repair, maintenance, or upgrade work;
Terms and Conditions – these Terms that define the conditions for entering into the Agreement and using the Services, available in the Application, on the Charging Station's multimedia panel, and on the Service Provider’s website;
Force Majeure – any circumstances beyond the control of the Service Provider or the User, including but not limited to: uprisings, riots, wars, military operations, states of emergency, terrorism, piracy, arrests, strikes, natural disasters, epidemics, fires, explosions, hurricanes, floods, droughts, earthquakes, technical failures, or interruptions in electricity, telecommunications, or Internet supply;
Charging Station/Station – a device owned by the Service Provider that includes at least one charging point, software enabling Charging, and a parking space, which may include a cashless payment terminal (Payment Terminal);
Agreement – the agreement between Charge Polska and the User for the use of Services, governed by these Terms and Conditions;
Charging Service/Charging – the service of charging a Vehicle’s battery and providing access to Charging Station infrastructure for this purpose;
Service Provider/Charge Polska – Charge Polska Sp. z o.o., based at ul. Rzemieślnicza 62-081 Przeźmierowo, registered in the National Court Register under KRS: 0000391078, NIP: 7811867417, REGON: 301760034, share capital: PLN 204,950.00, website: www.chargeeuropa.com;
Services – all services provided by Charge Polska to Users under these Terms, including the Charging Service;
User – a natural person over 18 with full legal capacity, a legal entity, or an organizational unit without legal personality who owns or operates a Vehicle and uses the Services under these Terms;

§ 2. GENERAL PROVISIONS

These Terms and Conditions set out the rules for the provision of Charging Services, access to the Application, use of Charging Stations, and the provision of services by electronic means. They also define the terms of providing and paying for One-Time Charging Services.
These Terms and Conditions constitute the regulations for the provision of electronic services, as referred to in Article 8(1)(1) of the Act of July 18, 2002, on the Provision of Electronic Services (Journal of Laws of 2020, item 344, as amended), in the scope of Services provided electronically.
The Terms and Conditions are made available free of charge in the Application, on the multimedia panel of the Charging Station, or on the Service Provider's website to every User before entering into the Agreement. They are also provided at the User’s request in a manner that allows for acquisition, playback, and storage of their content via the ICT system used by the User. Additionally, the Service Provider delivers the Terms and Conditions on a durable medium, in an email containing instructions for completing the Account registration process, sent to the email address provided by the User during registration.
Use of the Services requires the User to first read and accept these Terms and the Privacy Policy. For Users who are not Consumers, it is deemed that by the time they start using the Services, they have read and unconditionally accepted the content of the Terms and the Privacy Policy. Non-acceptance of the Terms or Privacy Policy results in the User refraining from using the Services.
The User is obliged to comply with the provisions of the Terms and Conditions and with instructions provided in the Application or at the Charging Station infrastructure. Moreover, the User is obligated to:
1. use the Application and Services in good faith, in accordance with the law and good practices;
2. refrain from providing unlawful content;
3. not provide false or misleading information;
4. not use the Application or Services for profit-making purposes;
5. not use the Application or Services in a manner inconsistent with their intended use or in a way that disrupts their operation, including via specific software or devices;
6. not use the Application or Services in a way that is burdensome to other Users;
7. not impersonate another User or use inaccurate data;
8. not violate the rules for using the Stations.
Detailed rules for using the Application and other Services are provided in later sections of these Terms and Conditions.
The administrator of personal data processed within the Application is Charge Polska. The full content of the Privacy Policy is available in the Application and on the Service Provider’s website.

§ 3. CONDITIONS FOR USING THE APPLICATION

Services may only be provided via the Application. This does not apply to One-Time Charging Services, which do not require the use of the Application.
To use the Application, the following minimum technical requirements must be met: (i) a current version of operating software (Android or iOS) installed on a mobile device, which allows access to the online store where the Application is offered, (ii) compatibility of the mobile device with the Application, proper installation and configuration of the Application on the mobile device, and Internet access, (iii) a mobile device equipped with Android version 7 or newer, or iOS version 15.1 or newer, (iv) an active and correctly configured data transmission service on the mobile device, (v) an active email account. Charge Polska ensures compatibility with iOS or Android systems that are no more than two versions behind the latest official version.
Use of the Application is free of charge, except for any data transmission costs in accordance with the terms of contracts between the User and telecommunications operators or other data service providers.
Upon installation of the Application on the User’s mobile device, the Service Provider grants the User a license to use the Application. The license is non-exclusive, non-transferable, revocable, and does not entitle the User to grant further licenses (sublicenses). The license is granted for the duration of the User’s Account and without territorial restrictions. Under this license, the User may use the Application solely for personal, non-commercial purposes and only within the functionality made available in the Application. The User is entitled to reproduce the Application to the extent necessary for installation and use on their mobile devices, provided these actions are for using the Application in accordance with the Terms. All future versions, updates, or other functional extensions of the Application will be covered by this license unless otherwise decided by the Service Provider.
The Service Provider delivers the Application on an "as is" basis, which the User accepts. The Service Provider does not guarantee that the Application will meet all User needs, nor that it will allow the achievement of all expected goals. Users may submit requests, suggestions, and feedback for improving the Application via email, sent from the email address linked to their Account, to the Service Provider's address specified in § 9 of the Terms. The Service Provider is not obligated to consider any such submissions or respond to the User, and whether they are considered or implemented remains entirely at the discretion of the Service Provider.
All rights to the Application not expressly granted to the User remain reserved by the Service Provider. In particular, the User may not:
1. reproduce, distribute, lend, or otherwise dispose of the Application, whether for payment or free of charge, without the involvement of Charge Polska;
2. modify, rearrange, adapt, translate, reverse-engineer, interfere with the Application software, or make any other changes to the Application;
3. create any products or services based on the Application.
The data presented in the Application that enables checking the location and availability of Charging Stations is for informational purposes only. In the event of technical issues affecting the functionality of the Application or Stations, the presented data may be inaccurate. Charge Polska will take reasonable steps to resolve technical issues or malfunctions to ensure accurate and up-to-date data.
The Service Provider may use the Application to send Users operational messages and notices about changes to the Services. With the User’s consent, the Service Provider may also send marketing communications.

§ 4. USER ACCOUNT

The Service Provider offers an electronic service involving the registration and maintenance of an Account within the Application, under the rules set out in these Terms and Conditions.
Registration and having an active Account are required to use the Application and Services, except for One-Time Charging. An Account can be created only for a User as defined in § 1 section 20 of the Terms. Only one User may use an Account at a time. The Account is non-transferable and cannot be assigned to another User.
To create an Account, the User must complete the registration form provided by the Service Provider and follow the applicable registration procedure. An active email account is required, as well as acceptance of the Terms and the Privacy Policy.
After submitting the registration form, the Service Provider will send an email to the address provided, containing information on how to complete the registration process. Completing the registration constitutes the conclusion of an Agreement for electronic service provision between the User and the Service Provider for maintaining the Account, under the rules defined in these Terms.
The following functionalities are available within the Account and the Application: a. managing the Account: creation, modification, and deletion; b. managing User or Vehicle data and selecting a payment method; c. searching for Charging Stations on the map and checking their availability; d. navigating to the selected Station; e. starting and monitoring the charging process; f. reporting Charging Station failures; g. reviewing historical charging data; h. changing the language.
The User is responsible for all activities performed through their Account and for its usage (unless the Account was taken over without fault by a Consumer). The User may not share the Account with others and must keep their login and password confidential. In case of unauthorized access to the Account, the User must notify the Service Provider immediately. Unless otherwise provided by mandatory law, the User who shares their login data without authorization is responsible for any activity carried out by such a person.
The Account is created for an indefinite period. The User may delete their Account at any time without giving a reason by using the "Delete Account" function. Deleting the Account constitutes immediate termination of the Agreement and ends access to the Services. Due to technical reasons, Account deletion may take up to 24 hours from the time the termination statement is received.
The Service Provider has the right to terminate the Agreement for electronic service provision (Account maintenance), with at least 30 days’ notice sent to the email address provided during registration, in the following cases:
1. a decision to permanently cease the provision of Services by the Service Provider;
2. legal changes or technical issues beyond Charge Polska’s control that prevent or significantly hinder the provision of Services.
The notice period starts from the date the termination notice is sent to the User.
A Consumer has the right to withdraw from the Agreement for electronic service provision (Account maintenance) within 14 days of its conclusion, without providing any reason.
The Consumer may submit a withdrawal statement electronically to the email address provided in § 10 section 1 of the Terms.
A sample withdrawal form is attached to the Terms. Using the electronic method or the template form is not mandatory.
A Consumer exercising their right of withdrawal must pay for any Charging Services used up to the point of withdrawal.
In accordance with Article 38(1)(6) of the Consumer Rights Act of 30 May 2014 (Journal of Laws 2023, item 2759, as amended), the Consumer is not entitled to withdraw from the Charging Service Agreement concluded in accordance with § 5 of the Terms.

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§ 5. CHARGING SERVICES

Access to Charging Stations is possible via the Application. The User initiates and ends charging using the appropriate functionalities within the Application.
During use of the Station and throughout the Charging process, the User must have an active and running Application. This requires, in particular, a functioning mobile device with the installed Application, internet access, and the ability to send and receive data necessary for proper use of the Charging service and payment settlement. Before starting to use a Station, the User must ensure that their mobile device will meet these conditions for the entire intended or actual duration of Charging.
The time available to access a given Charging Station after unlocking it to start Charging is limited. Once this time elapses, the User must select the “Reconnect” option on the Application screen. Once the Vehicle is correctly connected, Charging can begin.
By accepting the Fee and selecting “Start Charging” in the Application, a Charging Service Agreement is concluded between the Service Provider and the User.
By selecting “Start Charging” in the Application, the Consumer declares that they request the Charging Service to begin before the withdrawal period expires and acknowledges the loss of the right to withdraw from the Agreement once it is fully performed by the Service Provider.
Charging may be interrupted either by the Station or by the User via the Application. No Fees are charged during such interruptions.
After Charging is complete, the User should disconnect the power cable, return it to its holder, and remove the Vehicle from the Station area. If the User fails to remove the Vehicle within the designated time, they will incur a Parking Fee according to the Price List.
The User is obligated to use the Station solely for charging the Vehicle, in accordance with the user manual available in the Application or displayed on the Station, and the provisions of these Terms. It is prohibited to use the Charging Station when:
1. The Vehicle has a damaged or malfunctioning battery;
2. The Vehicle lacks valid third-party liability insurance (OC);
3. The Vehicle carries flammable, corrosive, explosive, or other hazardous materials;
4. The Vehicle is not legally permitted to be driven on public roads;
5. The Vehicle does not have a valid technical inspection or required homologation;
6. The Vehicle lacks charging functionality or does not meet the technical requirements outlined in the Station’s user manual.
While using a Station, the User must comply with the following guidelines and technical specifications:
1. Only use a Station type (AC-DC) compatible with the Vehicle; type information is listed on the Station’s nameplate: a. EVC-AC stations support alternating current (AC) charging with Type 2 cables, up to two points at 22 kW per point, b. EVC75-ACDC stations support AC charging with Type 2 cables or DC charging with CCS2 cables, up to 22 kW (AC) or 60 kW (DC), c. EVC75 stations support AC charging with Type 2 cables, up to two points at 22 kW;
2. Properly insert a compatible (Station–Vehicle) power plug;
3. Pay attention to the LED light signals on top of the Station indicating availability: a. Green = available, b. Blue = in use, c. Red = malfunction;
4. Charging is allowed only via a power cable connection between the Vehicle and Station;
5. Do not expose the charging port or cable to water or any liquids;
6. Do not overstretch the power cable beyond its maximum length;
7. Do not use adapters or converters to connect the Vehicle to the Station;
8. Unauthorized use of the E-STOP emergency disconnection button is prohibited.
Users are not allowed to disconnect Vehicles belonging to other Users from the Station.
Violation of the usage rules described in items 8–10 may pose a threat to life or health and may result in damage or destruction of property, particularly the Vehicle or the Station.

§ 6. AD-HOC CHARGING

Charge Polska offers Ad-Hoc Charging at selected Charging Stations.
The use of the Ad-Hoc Charging Service is publicly available and does not require the User to enter into any additional Agreements or use the Application.
To use Ad-Hoc Charging, the User must: a. Accept the Terms and Conditions available on the Charging Station's Payment Terminal panel. Acceptance in this manner is also deemed acceptance of the cashless payment operator’s terms and conditions; b. Select a payment method; c. Indicate the maximum payment amount for the charging session (selectable from options displayed on the Station’s multimedia screen) and confirm it in order to authorize funds for the Ad-Hoc Charging Service.
By accepting the Terms and Conditions, the Consumer declares that they request the Ad-Hoc Charging Service to commence before the withdrawal period expires and acknowledges the loss of the right to withdraw from the Agreement once the Service has been fully performed by the Service Provider.
Upon acceptance of the Terms and Conditions via the Station's multimedia panel, a Service Agreement for Ad-Hoc Charging is concluded between the Service Provider and the User.
The Ad-Hoc Charging session is started using the Station's multimedia panel through the Payment Terminal, along with acceptance of the applicable Price List. Ending or interrupting an Ad-Hoc Charging session can be done via the Station's multimedia panel or from the Vehicle itself.

§ 7. PAYMENT TERMS

Charging is subject to a fee. The prices for the Charging Service are specified in the Price List available in the Application, on the Charging Station's screen, and on the Service Provider's website. Fees and prices are quoted in gross amounts and include VAT at the applicable statutory rate.
Before starting the Charging, the User will be presented with an offer for the Charging Fee to accept. The final Fee amount depends on the time and power of the Charging and the Price List. The Fee is due and will be charged after the Vehicle is disconnected from the Station.
For Ad-Hoc Charging payments, the User pays the Fee by selecting the charging amount on the Station's multimedia panel, followed by authorization via a payment card accepted by the Payment Terminal. The funds on the payment card holder’s bank account will be settled after the Charging Service is completed.
Fees and Parking Fees may vary depending on the day of the week, time of day, and other operational factors. The applicable prices are available in the Price List. The Price List is set by Charge Polska. Charge Polska reserves the right to change the Price List with at least one (1) day’s notice. Any changes to the Price List will be published in the Application by 6:00 PM on the day preceding the new Price List's effective date. Using the Charging Service at a specific time implies acceptance of the Price List in effect at that time.
The Charging Service can be paid for using one of the following methods:
1. Charging the Visa or Mastercard payment card authorized by the User as part of their Account;
2. Via the Payment Terminal (only for Ad-Hoc Charging);
3. Google Pay;
4. Apple Pay.
In the case of payment by card, the processing time starts from the moment the transaction is successfully authorized.
Entering the payment card details in the Application is considered consent to charge the card for Fees and Parking Fees in accordance with the rules outlined in these Terms and Conditions, the Price List, and the agreement or terms and conditions between the User and the bank or payment card issuer.
The User agrees to the blocking or deduction of funds from their bank account in the amount specified in the Application. These funds will remain blocked throughout the Charging period. If the Charging is interrupted before the full blocked amount is used, the remaining balance will be unblocked, and the User will be charged only the actual Charging Fee. In the case of funds being deducted from the User's account and the Charging being interrupted before the full deducted amount is used, the difference will be refunded to the User’s bank account within 5 business days, and the User will be charged only the actual Charging Fee. If the full deducted or blocked amount is used, the Charging will be automatically terminated.
If a refund is required for a payment made by the User via a payment card, the refund will be processed to the bank account associated with the User's payment card.
Payments in the Application are processed by the internet payment operator PayU S.A., based in Poznań, Poland. The Service Provider reserves the right to change the payment operator.
The User acknowledges and agrees that access to the Application and Services depends on the timely payment of all Fees and Parking Fees. Fees and Parking Fees become due as soon as the Service is performed for the User, without the need for a payment request. If the calculated Fee or Parking Fee exceeds the available funds in the User's bank account, this will be recorded as a negative balance. In the case of arrears and insufficient funds, the Account may be blocked, and Charging or use of other Services will not be possible. The Account block will be lifted once the arrears are settled. Funds deposited into the Account will first cover overdue payments, along with any applicable interest.
If the payment card assigned to the Account expires or is blocked, the User is required to register an active payment card in the Application to continue using the Charging Service. Until an active payment card is registered and successfully authorized, the User will not be able to use the Charging Service.
Before starting Charging, the User must ensure that the payment card assigned to the Account is valid, not blocked, and has sufficient funds to cover the Fees. If charging the card is not possible, Charge Polska has the right to request payment directly from the User. Charge Polska may also contact the User to clarify the payment status for the Charging Service. If there are insufficient funds or if the card is expired or blocked and the authorization of funds is impossible, the User will not be able to use Ad-Hoc Charging.
After each Charging session, an accounting document in the form of a VAT invoice or sales document confirming the provision of the Charging Service will be issued. The VAT invoice and sales document will be sent to the User's email address provided in the Application. To receive a VAT invoice for Charging via the Application, the User must provide the necessary details for its issuance before starting the Charging. The VAT invoice for Ad-Hoc Charging will be sent to the User via SMS to the number provided in the Payment Terminal panel.
The User agrees to receive invoices electronically. Withdrawing consent for electronic invoicing will prevent the provision of Services and Charging.

§ 8. LIABILITY

Charge Polska is not liable for the inability to charge the Vehicle in situations beyond its control, including:
1. failure of the Charging Station;
2. failure of the Application;
3. the Charging Station being used by another User;
4. violation by the User of the provisions of the Terms and Conditions or the charging station instructions at the specific Station;
5. Force Majeure.
Charge Polska is not liable for damages resulting from the User providing incorrect or false data during the registration process.
Charge Polska is not liable for the use of the Application or Services by the User in a manner contrary to their intended purpose or on mobile devices that do not meet security standards.
Charge Polska is not liable for a decrease in the charging power below the nominal power during Charging, resulting from the technical limitations of the Vehicle or the electrical devices owned by the User.
Charge Polska is not liable for restrictions in the availability of the Charging Service caused by the operator of the electricity transmission system.
Charge Polska is not liable for the use of the User's Account by third parties.
Unless otherwise stated in the Terms and Conditions, a violation of the Terms and Conditions by a User who is not a Consumer may result in Charge Polska taking one or more of the following actions:
1. a warning issued to the User;
2. Account suspension;
3. termination of the Agreement with immediate effect and removal of the User’s Account from the Application;
4. preventing the User from re-registering their Account and using the Services.
Unless otherwise stated in the Terms and Conditions, a violation of the Terms and Conditions by a User who is a Consumer may result in a request to cease or remove the effects of the violation, under threat of one or more of the following actions by Charge Polska:
1. termination of the Agreement and removal of the Account, or
2. Account suspension.
If the deadline set to cease or remove the effects of the violation passes without success, Charge Polska will be entitled to apply the sanction under which the request was made.
It is stipulated that in the case of applying the sanction of terminating the Agreement and removing the User’s Account, Charge Polska is entitled to prevent the User from creating an Account and using the Services in the future.
Account suspension due to payment delays does not require prior notice and occurs automatically in accordance with § 7, item 10 of the Terms and Conditions.
The User is liable for damages caused by their actions or omissions, both in the Application and in cases of improper use of the Services.
The following special provisions apply to Users who are not Consumers:

Charge Polska is not liable to the User for damages resulting from unintentional fault, and is not liable for lost profits;
Charge Polska is not liable for the inability of the User to complete the Charging (except in the case of an Application error caused by Charge Polska) – in such cases, the User is required to pay for the entire Charging session;
Charge Polska is not liable for Charging being performed by third parties without the User’s consent via their Account – in such cases, the User is required to pay for the entire Charging session;
Charge Polska is not liable for the inability to connect the Application to the Station;
Charge Polska is not liable for a defective connection between the Charging Station and the Vehicle, or the lack of connection between the Charging Station and the Vehicle, despite the Vehicle meeting the technical requirements;
In the case of damage to the Charging Station by the User, Charge Polska has the right to charge the User for direct and indirect costs of repairing the Charging Station for each instance: a) damage/destruction of the Station by the User; b) improper and non-compliant use of the Station according to the Terms and Conditions and the rules of use; c) unjustified prevention or restriction of other Users' ability to use the Station.

For other violations of the Terms and Conditions, particularly failure to comply with the obligations set out in §5 of the Terms and Conditions, the User is liable under general principles.

§ 9. APPLICATION FUNCTIONALITY AND TECHNICAL BREAKS

The Service Provider makes every effort to ensure the proper functioning of the Application and Services and commits to ensuring their continuity, subject to the following provisions.
The Service Provider's commitment specified in paragraph 1 above does not apply to circumstances and their consequences related to: device malfunctions, defects or improper operation of the mobile device or external software, loss of data or internet connection, interference by the User or third parties with the Application, Force Majeure, and Technical Breaks.
The Service Provider reserves the right to introduce Technical Breaks in access to the Application or Services. The Service Provider will make efforts to inform Users about planned Technical Breaks, for example, through a notification displayed in the Application. The Service Provider reserves the right to introduce an unplanned Technical Break in case of urgent repair work, particularly in the case of an outage or Force Majeure.

§ 10. COMPLAINTS AND TECHNICAL SUPPORT

Any complaints regarding the Services or Charging Stations can be submitted by Users via email to info@chargeeuropa.com or by phone to the infoline info@chargeeuropa.com, or by other means, including in writing, to the Service Provider's address as specified in the Terms and Conditions.
The complaint should include at least the User's identification data and a description of the objections and remarks regarding the Services. Charge Polska reserves the right to refuse to consider complaints that do not contain the above data.
The Service Provider will respond to complaints within 14 business days, except in cases where the User has not provided the data indicated in paragraph 2 above. In such cases, the deadline for considering the complaint will start from the day the User provides the missing information.
Failure by Charge Polska to respond to a Consumer's complaint within the deadline specified in paragraph 3 is considered as acceptance of the complaint.
Charge Polska is obligated to provide the Consumer with Services in accordance with the Agreement.
If the Service does not comply with the Agreement, the Consumer has the right to request a reduction in price or withdraw from the Agreement.
Charge Polska declares, and the User acknowledges, that the repair or replacement of the Charging Service is not possible.
The Consumer has the right to use out-of-court methods of complaint resolution and claim enforcement. Information in this regard is available at the offices and websites of county (municipal) Consumer Ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectors of the Trade Inspection, and at the website of the Office of Competition and Consumer Protection www.uokik.gov.pl.
The response to the complaint will be sent by the Service Provider to the email address provided by the User in their complaint submission or in another widely accepted form of communication chosen by the User.
In the case of Users who are not Consumers, complaints must be submitted no later than 30 days from the occurrence of the event that is the subject of the complaint.
In case of doubts or problems with using the Services, the User may contact the Service Provider at info@chargeeuropa.com.

§ 11. AMENDMENTS TO THE TERMS AND CONDITIONS

The Service Provider may amend these Terms and Conditions for important reasons, particularly in the case of: (i) changes to generally applicable legal regulations that affect the provisions of these Terms and Conditions, (ii) the necessity to adapt the Terms and Conditions to decisions, orders, prohibitions, judgments, guidelines, or recommendations from authorized public authorities, (iii) the expansion, modification, or discontinuation of functionalities offered to Users as part of the Services, (iv) changes in the technical conditions of the Services, (v) the need to adjust Charge Polska’s offer to market and technical realities, (vi) the need to clarify any ambiguities or interpretative doubts regarding the provisions of the Terms and Conditions.
The Service Provider will inform Users of any amendments to the Terms and Conditions by sending an individual notification to the email address provided during registration. The notification will include the updated version of the Terms and Conditions reflecting the change. The amendment will be effective for Users who do not opt out of the Services within 14 days from the notification of the amendment. Users may opt out by sending an email with a relevant statement to the email address provided in § 10, paragraph 11, or by uninstalling the Application or deleting their Account.
The Terms and Conditions that were in effect before the new version comes into force will apply to Charging that was initiated before the new Terms and Conditions took effect. Amendments to the Terms and Conditions cannot infringe upon the rights acquired by Users.

§ 12. FINAL PROVISIONS

For all obligations arising from these Terms and Conditions, Polish law shall apply. The Terms and Conditions are available in both Polish and English.
Any potential disputes arising in connection with the execution of the Service Agreement shall be settled by the court competent for Charge Polska. This does not apply to Service Agreements concluded with Consumers, in which case any disputes shall be resolved by the court competent according to applicable regulations.
Communication with the User may occur in electronic form, via the Application, by email using the email address provided in the registration form, or by phone.
The transfer of any rights and obligations under the Terms and Conditions or Agreements by the User requires prior written consent from Charge Polska.
If any provision of these Terms and Conditions is found to be invalid, this will not affect the validity of the Agreement, which remains effective in the remaining parts. This does not apply to Agreements concluded with Consumers.
In matters not regulated by these Terms and Conditions, the provisions of generally applicable law shall apply, including the Civil Code Act of April 23, 1964 (consolidated text: Journal of Laws 2024, item 1061, as amended) and the Act of July 18, 2002, on the Provision of Electronic Services (consolidated text: Journal of Laws 2024, item 1513, as amended).
These Terms and Conditions are effective as of April 1, 2025.

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Attachment

WITHDRAWAL FORM TEMPLATE
If the User, as a Consumer, wishes to withdraw from the Agreement, please send the following information to the email address: info@chargeeuropa.com or to the postal address of the Service Provider.

I hereby withdraw from the Agreement concluded with Charge Polska Sp. z o.o. on [date] regarding [service].

User’s Name: ……….
User’s Email Address used for Account Registration:
Date ………. Signature: ……….

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